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CRM - Customer Relationship Management

alti.cernum is SAP Gold Partner and market leader in Belgium for SAP CRM projects, offering the full SAP CRM product suite:

  • Mobile Sales (Sales Force Automation)
  • Mobile Service
  • Internet Sales (B2B and B2C)
  • Internet Customer Self Service
  • Customer Segmentation
  • Key Account Planning
  • Marketing & Campaign Management
  • Presales processes (Lead and Opportunity Management)
  • Activity Management
  • Customer Surveys
  • Complaint Management
  • Generic Interaction Center
  • Employee Interaction Center
  • IT Helpdesk (ITIL)
  • Issue Management
  • Warranty Management
  • Analytics & Data Mining

alti.cernums SAP CRM Gold Partner status guarantees our solution design capabilities in line with SAP’s solution strategy.

 

On a yearly basis SAP revisits his partner to quality check on the partner requirements being constantly met. For us as GOLD partner results in

  • 100% of our consultants are SAP CRM certified
  • Availability of a complete SAP CRM infrastructure including the surrounding integration components
  • Obligation to demonstrate on a yearly basis multiple successful SAP CRM projects
  • Being included in the SAP CRM Ramp-Up program giving us access to the newest SAP CRM version (Cernum is working in our own SAP CRM 7.0 environment since multiple months) and testing the newest SAP CRM versions together with SAP
  • Participate in SAP workgroups designing improvements of SAP CRM for future releases

Furthermore alti.cernum delivered multiple projects in Europe with organizations having multiple divisions being present in several countries struggling with different languages (Borealis, InBev, Coca-Cola, Unilin Quick Step, Agfa,…) and hundreds of end-users.

 
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